The latter required additional assistance to get the new version of the application on the user's device. First, that the installation of the new Quick Assist required administrative privileges, and second, that one could not be sure anymore if Quick Assist was available on a user device. Two main points of criticism were leveled at Microsoft. Microsoft explained back then that the new application would enable it to patch security issues and other issues more quickly in the future.Īdministrators were not too happy with the change. Windows users who attempt to launch Quick Assist on their devices right now get a prompt stating that there is a new version available on the Microsoft Store. Ironically, the new Store apps provided instructions say nothing about the fact that the user has to download the Store app to get support.Microsoft decided to retire Quick Assist and replace it with a new Microsoft Store version. The new app uses characters as well as numbers, and that might confuse some people If the computer you are supporting has Store app issues (and that's a common problem, for example store apps not working after a Cumulative update was installed and waiting on a reboot). Below screenshot is from a Windows 10 vm running as a standard user.

If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions.

If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. The current built-in Quick Assist app is reaching end of service.

Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection.

Quick assist web version